….targets Faster Complaint Resolution
The Nigeria Civil Aviation Authority (NCAA) is set to revolutionize its operations with the introduction of digital platforms and a new consumer protection portal.
The move is aimed at enhancing oversight functions, expediting approvals and licenses, and improving passenger experience.
Acting Director General, Captain Chris Najomo, unveiled these plans at the launch of a training program for the consumer protection portal.
He emphasized that the digital transformation will streamline processes, making it easier and faster to resolve passenger complaints.
“This portal will serve as a critical tool for assessing airline performance, both local and foreign. By digitizing our operations, we’re not only improving efficiency but also providing greater transparency and accountability.”
The NCAA boss highlighted the challenges faced by the aviation industry, including frequent flight delays and cancellations.
He attributed these issues primarily to a shortage of aircraft and assured the public that the Ministry of Aviation is actively working to address this problem by engaging with major airplane manufacturers.
“The Honourable minister is leading efforts to secure dry leases for our local airlines”.
“We anticipate that these efforts will yield positive results soon, leading to increased flight options and improved service delivery.”
The new consumer protection portal will allow passengers to easily lodge complaints and track their progress and also provide real-time data on airline performance, enabling passengers to make informed choices.
He added, “We believe this portal will empower passengers and hold airlines accountable for their service delivery and the data collected will help us identify areas for improvement and implement necessary measures to enhance passenger satisfaction.”
