Green Africa, a Lagos-based value airline, has unveiled “gChat,” a new chatbot designed to enhance customer service and provide 24/7 support.
The launch marks a significant milestone as gChat becomes the first chatbot introduced by a Nigerian airline.
The new digital tool aims to streamline customer interactions by offering seamless self-service options and direct access to Green Africa’s gCare specialists for personalized assistance.
Accessible via the airline’s website, greenafrica.com, gChat reflects the company’s commitment to leveraging technology to improve customer experience and provide efficient, round-the-clock support.
According to Chioma Nwafor, Manager, Customer Care and Quality Assurance, “At Green Africa, our customers are at the heart of everything we do”.
“We are constantly exploring innovative ways to enhance their experience and address their concerns promptly. The introduction of gChat is a testament to our commitment to providing exceptional service and ensuring customer satisfaction.”
Green Africa currently operates from hubs at Lagos and Abuja airports, serving key domestic destinations including Ibadan, Akure, Benin, Owerri, Ilorin, Enugu, and Port Harcourt.
The implementation of gChat is part of the airline’s broader strategy to enhance its service offerings and deliver a superior travel experience.
