Medview airline has blamed the cancellation of its London flight on the unreasonableness of it handling agents at the Gatwick airport in London.
According to Alhaji Isiaq Na-Allah, Executive Director, Business Development and Commercial, “after the departure of our flight from Lagos to London on Wednesday 24 Jan, we were informally informed by our handling agent that they will not be providing services to our aircraft”.
He said the matter was duly reported to the Gatwick airport authority who they thought would help to wield into the matter, unfortunately, they met with a disappointment as the airport authority snubbed them.
“We immediately sought intervention of the Gatwick Authority who is expected to be unbiased but joined the fray surprisingly. Not wanting to take chances, we sought for alternative handling arrangements to avert an ugly situation but this proved abortive”.
Na’allah said this development had led to their disappointing passengers billed to travel on their flight in and out of London and Lagos today 26 January.
He noted that despite the efforts of its European partner, the other party refused to see reasons.
“Our passengers who were scheduled to come to Lagos on this service were therefore denied boarding and we had to provide accommodations and logistics for them with the hope that we will clear the issue the next day and then operate the service.Our European partner, EAA came and intervened but this also proved abortive. This we view strongly as unethical and draws a suspicious motive. In order to avoid more embarrassing situations we protected these passengers on other alternative carriers to Lagos. We strongly regret this situation.“As it became evident that our airplane will not be allowed to come and position to Lagos for our next rotation to London, we had no choice other than to cancel our London service today, Friday 26 Jan. This we effectively communicated to our passengers and protected them on other carriers. While some accepted the offer, some rejected insisting they want a particular carrier. We are presently working to resolve with these passengers”.
