The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mrs. Olubunmi Kuku, in a recent meeting with Airline operators, addressed the pressing challenges of flight disruptions caused by delays and cancellations.
The meeting, which sought lasting solutions, underscored the need for improved communication, collaboration, and planning among stakeholders in the aviation sector.
Mrs. Kuku highlighted the persistent frustrations faced by passengers due to delayed or canceled flights, noting that while FAAN often takes responsibility as the face of airport operations, the issue requires a collective approach.
“This is not just about taking responsibility,” she said. “It’s about collaboration and finding solutions.”
The Managing Director emphasized that poor communication remains a critical challenge, pointing out instances where neither FAAN nor airline staff had accurate flight information to relay to passengers.
This lack of communication according to her often leads to frustration and unruly behavior among travelers.
“We all need to learn to control the narrative before social media does,” she stated, citing examples of misinformation shared by passengers during flight disruptions in Benin.
Mrs. Kuku called for consistent and clear communication from airlines, urging them to notify both FAAN and passengers promptly about flight changes.
She acknowledged infrastructural and operational challenges, particularly in secondary airports, explaining that limited airfield lighting and insufficient manpower often necessitate early closures of these airports.
“It’s not just about lighting; it’s also about having the right resources in place”.
Kuku referred to a previous meeting with the Airline Operators of Nigeria (AON) in August, where FAAN requested airlines to identify priority airports for investment in extended operational hours, additional lighting, and upgrades to Category 1 standards.
Despite the engagement, feedback from the airlines has been minimal, she said.
Another key issue discussed was the increasing frequency of bird strikes, particularly affecting airlines like Air Peace and Overland.
Mrs. Kuku outlined FAAN’s efforts, including the procurement of pyrotechnics and diligent grass-cutting at airports, however, she noted environmental challenges such as waste dumping by nearby communities, which attract birds.
“Some of our airports are bordered by communities that throw waste over the fence,” she said, adding that FAAN has engaged with local leaders to sensitize them about the implications.
The FAAN boss therefore urged stakeholders to move beyond discussions and take decisive actions to address the issues.
She stressed the importance of aligning efforts to improve passenger experiences and safeguard the reputation of both FAAN and airlines.
“A slam on you is a slam on me,” she said. “Let’s come up with at least three actionable steps and take responsibility for their execution.”
The meeting closed with a renewed commitment to fostering better communication, operational efficiency, and community engagement to minimize flight disruptions and enhance the overall aviation experience in Nigeria.
