Presidency commends FAAN for improved facilities at MMIA

L-R MMIA airport manager, Mrs Victoria Shinaba, National coordinator/CEO SERVICOM in the presidency, Mrs. Nnenna Akajemeli , DCBD FAAN Sadique Rafindadi, General Manager, SERVICOM FAAN, Mrs. Ebele Okoye at the Customer service week at the MMIA Lagos

The presidency wants the Federal Airports Authority of Nigeria, FAAN to consolidate on the good work done in the improvement of facilities at the Lagos and Abuja international airports.

National coordinator/CEO SERVICOM in the presidency, Mrs. Nnenna Akajemeli said there are significant improvement in the cooling and toilet facilities as well as passenger facilitation in and out of the airport.
Speaking during the celebration of the customer service week in Lagos, with the theme: ‘Building Trust’ Mrs. Akajemeli noted that adequate provision and effective facilities at airports would earn passengers trust and give them good and seamless experience.
She urged FAAN staff to be willing to listen to passengers, understand the situation of the customers and to make sure they know the services and products that they are offering.
The SERVICOM coordinator harped on the need to earn the trust of passengers by putting them at the centre of every decision and to ensure that their services are touching the lives of all stakeholders which include airlines, passengers, concessionaires among others, adding value must be given for money.
Mrs Akajemeli noted that the executive order aimed at ease of doing business by government had contributed to FAAN success which is geared toward making government business easy for the customers ” to have the customers at the centre of government business by providing timely and quality service to citizens”.
” be sincere with personal touch, give customers seamless experience, ask for customers feedback, be consistent, eliminate barriers and saving customers time is critical to building trust” she added.
In his keynote address, the Managing Director, FAAN, Saleh Dunoma said the customer service week with theme ‘ Building Trust’ “is a clarion call to all and sundry that we can only succeed in business as much as the customer carries out business seamlessly”.
He added that,” building trust in our customers and within ourselves are essential ways to make the Executive Order make its mark in this dispensation”.
Dunoma represented by the Director, Commercial and Business Development, FAAN, Sadique Rafindadi urged all to go beyond the celebrations of this week’s global event by imbibing and practicing the outlined aims and objectives of this year’s theme so as to work conscientiously for the good of the customers, workers and organization.

Participants at the customer service 2017 at the MMIA Lagos

In her opening address, General Manager, SERVICOM, Mrs. Ebele Okoye described the celebration to highlight the importance of customer and of the people who serve and support customers on a daily basis to ensure customers are well served, and enjoy services paid for.
She noted that,” customer service week affords FAAN through the Customer Service Department the opportunity to show appreciation to our stakeholders, customers and staff for being partners in progress. It is a forum to boost morale, motivate and encourage continuous team work”.
Mrs. Okoye enjoined every worker present to keep working on building trust amongst colleagues and customers to ensure excellent service delivery.
She assured that efforts are on to satisfy the customers and continue to improve on what is on ground, added that,” we do not by this seek to shy away from not yet being able to provide all your needs but lye you Know it can only get better as there are still work in progress”.
Airport Manager, Murtala Mohammed International Airport, Lagos, Mrs. Victoria Shinaba harped on team work to achieve success.
She stressed all must recognize the importance of trust in forming strong productive and lasting relationships with customers and co-workers, promising that efforts by FAAN to satisfy its customers would be a continuous one and not a one off thing.


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