…as airline launches online platform, chat-bot for passengers needs tagged, ‘lucy’
Ethiopian airlines, Africa’s leading carrier has been honoured in by Nigerian aviation journalists.
Ethiopian was the only non Nigerian Award winner at the 25th Annual League of Airport and Aviation Correspondence (LAAC) Conference held today 28 July 2021 at the Lagos Sheraton Hotel.
The other winners include Air Peace as the Most humanitarian Airline for the evacuations done during Covid19 lockdown.
The MMA2 Domestic Terminal was recognized as the most Covid19 Compliant Airport in Nigeria.
The CEO of the Accident Investigation Bureau Akin Olateru was honoured as the best Aviation CEO.
According to LAAC, Ethiopian deserved the award “in view of your airline’s creativity during the global pandemic crisis by converting its passenger aircraft to cargo to transport the much needed medical supplies to combat the spread of Covid19.” The Award was received by the GM of Ethiopian Airlines in Nigeria Shimeles Arage. The conversion of the reighters was one of the highlights of Ethiopian Airlines response to the changing dynamics occasioned by the pandemic. Mr. Arage thanked the organisers for recognising the hard work done by ET.
This come as ET has launched a new Chat to ‘Lucy’ to engage with passengers. According to the group, the Ethiopian chat-bot, dubbed “Lucy” is equipped with various self-service features that will enable passengers to easily process their travel needs. With this, passengers can simply use their mobile to book, pay, check-in, check flight status, get information on free and excess baggage and live chat through the chat-bot. The chatbot is available in both Amharic and English languages with Ethiopian calendar installed for Amharic language users.
Beyond the previous features that were limited only for domestic flight services, the new enhanced Ethiopian chat-bot is expanded with more features to provide services to both domestic and international flight users with multiple payment options.
Among the new features included in the chat-bot is an option where passengers can send their feedback. On the upgraded chat-bot, Ethiopian Director Integrated Marketing Communications, Mr. Mesfin Biru said, “We are constantly working on ways to improve our accessibility to our customers. Our main goal is to secure simplicity and convenience in the services we provide. With the upgraded chat-bot, passengers will have additional options to process their travel globally at their convenience.”
The chat-bot, which is easily accessible on telegram and messenger,is expected to have a vital role in simplifying travelers’ experience.
“Lucy”, the Ethiopian chat bot is an additional online platform of the airline along with Ethiopian website and mobile app.