The Nigeria Civil Aviation Authority (NCAA) is taking steps to address the increasing problem of flight disruptions in the country.
At a recent stakeholders’ meeting, Director General, NCAA, Captain Chris Najomo highlighted the negative impact of delays and cancellations on passengers, businesses, and the reputation of the aviation industry.
“Air travel is not just about transporting passengers from one point to another; it is about doing so with reliability, efficiency, and accountability”.
“When delays and cancellations occur, they disrupt plans, cause financial losses, and undermine passenger confidence in our aviation system.”
The meeting comes amid growing frustration among passengers over flight disruptions in Nigeria.
The NCAA boss reeled out data showing a significant number of delays and cancellations in recent months.
“Our flight operations data record indicates that in September, 2024, five thousand two hundred and ninety-one domestic flights were operated with 2,434 delays and 79 cancellations.In October, 2024 5513 flights were operated with 2,791 delays and 111 cancellations recorded”.
Captain Najomo reminded airlines of their obligations under the Nigeria Civil Aviation (Consumer Protection) Regulations, 2023, which require airlines to promptly inform passengers of schedule changes, offer compensation for disruptions, and treat passengers with respect.
He also announced plans to increase enforcement of these regulations, including the imposition of penalties for non-compliance.
The agency said it would work with airlines to identify the root causes of delays and cancellations and develop sustainable solutions.
“The NCAA remains committed to supporting airlines in overcoming operational challenges”.
“We are ready to work together to identify root causes of delays and cancellations and to implement sustainable solutions.”
The NCAA’s efforts to address the issue are likely to be welcomed by travelers and businesses alike.
