The Nigerian Civil Aviation Authority (NCAA) has inaugurated its Consumer Protection Portal, a groundbreaking initiative aimed at safeguarding the interests of air passengers across the country.
The launch of the NCAA Consumer Protection Portal marks a significant step toward creating a more equitable marketplace for aviation consumers in Nigeria, in line with global best practices
Speaking at the launch, Acting Director General of the NCAA, Captain Chris Najomo, highlighted that this initiative aligns with the broader national agenda, fulfilling the mandates of both the Minister’s 5-point plan and President Bola Tinubu’s Renewed Hope Agenda.
“Upon my assumption of office, I had two clear mandates: to uphold these agendas by strengthening the NCAA’s role in the industry, particularly focusing on supporting local airline businesses while enforcing international standards,” Najomo stated.
As part of the NCAA’s ongoing efforts to improve consumer protection, the new portal will play a pivotal role in ensuring that aviation consumers are better informed and empowered to address grievances.
The portal offers a comprehensive platform where passengers can lodge complaints, access real-time data on airline performance, and monitor punctuality and on-time operations of airlines.
“This portal is not merely a digital space; it is a beacon of transparency and accountability,” Captain Najomo explained.
“In today’s evolving marketplace, consumers face many challenges, from being unaware of their rights to dealing with poor services or unfair practices”.
He added, “The NCAA Consumer Protection Portal is our proactive response to these issues, providing a robust system to protect and empower consumers.”
The portal also serves as a valuable resource for the aviation industry, offering data and tools for research and development, and contributing to informed decision-making that can ultimately improve service delivery.
Najomo expressed gratitude to the NCAA team, particularly the 207 dedicated Consumer Protection Officers stationed across 23 airports in Nigeria, who work tirelessly to resolve passenger grievances.
He also acknowledged the support of key stakeholders and partners who played an integral role in bringing the project to fruition.
“Together, we are not just launching a portal; we are igniting a renewed movement for change”.
The ADGCA urged all stakeholders to spread awareness of the portal and encourage consumers to utilize it effectively.
