Home Terminals Minister takes steps to resolve relocation issues at MMIA, pleads for patience

Minister takes steps to resolve relocation issues at MMIA, pleads for patience

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Minister of Aviation and Aerospace Development Mr Festus Keyamo

..sets up Task Force

Due to the chaos caused by the sudden relocation of passengers from the old terminal of the Lagos International airport to the new terminal, the Minister of Aviation and Aerospace Development, Mr. Festus Keyamo, has set up a task force to resolve these challenges within the shortest possible period.

It can be recalled that the sudden relocation was necessitated by the recent fire outbreak at the Old International Terminal.

The Minister while urging all passengers and other stakeholders to be patient as contained in a news release by the Ministry’s Head Press and Public Affairs, Oluseyi Odutayo says, the inconvenience caused will soon be resolved and seeks understanding as this plays a vital role in making this transition smoother for everyone involved.

Members of the task force include;

  1. Engineer Hassan Musa, (Retired PS and ex-Dir of Dept. of Air Transport Management (Team Leader)
    II. Adebayo Oladipo General Manager Aerodrome NCAA
    III. Mr. Collins Mukoro (SA to the Minister of Aviation and Aerospace Development)
    IV. Mrs. Uyoyou Edhekpo (SA to the Minister of Aviation and Aerospace Development)
    V. Mr. Henry Agbebire (SA to the Minister of Aviation and Aerospace Development).

The primary objective of this task force is threefold are:
I. Resolve Passenger Concerns: The task force will work diligently towards resolving all concerns raised by passengers regarding congestion, discomfort, and related issues stemming from terminal relocation. We are committed to ensuring that every passenger’s voice is heard and addressed promptly.
II. Minimize Discomfort: Our focus dwells on minimizing any form of discomfort during this transition period. Efforts will be made in streamlining processes at both terminals while closely monitoring operations 24/7. Measures such as enhanced signage, dedicated support staff, improved communication channels will be implemented proactively.
III. Effective Public Communication: We pledge transparency throughout this process by providing regular updates on progress made in addressing concerns arising from airline relocations. FAAN aims at improving public relations strategies through various channels including online platforms and customer service helplines so that you stay informed about developments firsthand.

The statement concludes, “the Honourable Minister extends his deepest regrets once again over the inconvenience caused and assures all travelers that we are fully committed to resolving these concerns promptly. We pledge our commitment to passenger comfort, safety, and overall satisfaction during this transitional period”.

Recall that during the Honourable Minister’s inspection of the Lagos Airport on Thursday 31st August 2023, he had given a deadline of October, 1 2023 for the relocation. However, the management of Federal Airports Authority of Nigeria (FAAN) had to fast track the implementation of this directive in response to the recent fire outbreak which raised safety concerns and affected passengers’ movements.

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