It is heartwarming to know that in this period of the Covid-19 pandemic which has brought the airline industry to its knees, that some airlines with good business sense are thriving.
This business successes are due to using the right aircraft, on time departure, good customer service, good inflight among others.
An airline in Nigeria that currently is doing well in this area is the Ibom Air.
Statistics show that the airline is doing very well with increased passenger traffic on the routes they fly.
Ibom Air recorded 96% on-time performance in November 2020 and same month, the airline operated 676 flights.
In March before the outbreak of the pandemic, the airline operated 393 flights with on time performance put at 391.
After flights resumption and reopening of airports, the airline in July operated 199 flights with 189 on-time departures.
In August and September combined, 99% on-time performance was achieved with 424 and 545 flights.
This steady on-time performance of the airline from January to March and July to November had endeared Nigerians to fly with the airline.
Quick responses to passengers questions, complaints, timely apologies, information, compensation style and the consistent use of the social media to sell the airline, thank, commend its customers is unparalleled.
Ibom air on social media platforms like the Facebook, Twitter, Instagram is 24/7, some of the messages on these platforms are attest news and updates.
“At Ibom Air, we are committed to schedule reliability, on-time departures and service excellence.”
“We had the pleasure of giving our most recent Facebook giveaway winner his 1st flying experience ever!”
“Congratulations to our Facebook Winner: Samuel Sammy-Dan Itang! And Congrats to our other winners as well…”
“Thanks to everyone who participated in the Giveaway! Apologies for the delay in the announcement of the winners.”
The States in Nigeria the airline operates to are Lagos, Abuja, Calabar, Enugu and Uyo the base.
