The Federal Airports Authority of Nigeria FAAN has put arrangement in place to procure NEEDS scanning machines that can do specific jobs such as detection of hard drugs, ammunitions and food.
SERVICOM General Manager, FAAN, Mrs. Ebele Okoye at the 2nd quarter meeting with stakeholders in Lagos said the desire of the Management is to ensure that service users get value for the services they pay for.
According to her, the new machines will eliminate face-to-face with passengers and the security officials stationed at the entrance of the hall to screen luggage of passengers, adding that this will also put to a stop officials asking passengers for money.
Explaining what the scanners can do, the SERVICOM GM noted that, it has the capacity to identify any object and go beyond specifying the type of object among others.
” FAAN has imported, it has not yet arrived from the information I got, they have imported NEEDS scanners, new scanners that will be able to say, what is here is food, what is there is water but not a chemical that can explode, it can say search this person he has a metal”.
” the current scanners detect something like a metal, its not going to show you the specific metal but the NEEDS scanner will show you, this is just a metal like a ring, this is just a metal like an umbrella head but if it is a metal like a gun, it will show you that this is gun”, she added.
In his address of welcome, the Managing Director, FAAN, Saleh Dunoma said the agency is committed to ensuring that both passenger and service users get a great experience in the use of its facilities.
Represented by the Director of Operations, Captain Hamisu Yadudu, Dunoma said the SERVICOM quarterly meeting said the forum helps the agency to analyze and evaluate contributions and responses received during the first quarter stakeholders meeting, which will enable Management review the level of commitment made in regards to actualizing these contributions.
“It is my pleasure to reiterate that another reason for this forum is to ensure that the cordial relationship that existed is strengthened so as to achieve excellence at all this. This is an important roadmap for us in the Aviation Industry to ensure service improvement as a feedback mechanism”.
Acting Manager South-West Airports and Airport Manager, MMIA, Mrs. Victoria Shinaba assured stakeholders “FAAN as a customer centric organization, will always endeavor to seek ways to carry all of you along in the journey of ensuring quality service delivery”.
Coordinator/CEO SERVICOM in the presidency, represented by Mr. Joseph Afolabi commended FAAN for being able to review the FAAN integrated service charter, open a Close User Group, build a befitting reception, meeting organization of heads of SERVICOM , organizing Quaterly meetings among others.
He appealed to the Management to not relax on its oars in promoting standards in service delivery.
“Let me use this opportunity to commend the FAAN for organizing this special event which I believe will give added impetus cognizant of the mandate of the Federal Airports Authority of Nigeria which is statutory charged to manage all commercial airports in Nigeria and provide service to both passenger and airlines”.
To all SERVICOM officers, the SERVICOM CEO said,” as foot soldiers of service delivery in your various units, department, airport and agencies, you therefore not relent in adopting and implementing service standards, principles and core values that will drive service delivery processes”.
