FAAN encourages service users to give Feedback as it unveils User App


Service users at the nation’s airports can now to give feedback about the quality of services being rendered by government agencies at the airports.

This is because, the Federal Airports Authority of Nigeria has unveiled an application for this purpose.

The application is an initiative by the Presidential Enabling Business Environment Council (PEBEC)

With this initiative, passengers and the general public can now register their complaints or commend the quality of services being rendered by government agencies at the airports, with the assurance that such complaints will be attended to and resolved within 72hours, in line with the provisions of Executive Order 1 of the Federal Government of Nigeria.

At the inauguration of the APP  held at the E – Arrival of the Murtala Muhammed international Airport, Lagos, the Senior Special Assistant to the President on  Industry, Trade and Investment, Dr. Jumoke Oduwole said  the initiative would usher in efficiency, probity, accountability and eliminate corruption in service delivery, as customers now have a veritable and reliable tool to make their experiences known while using our facilities.

She expressed delight at the fact that customers could download the application on their smart phone @ www.PEBEC.report and send in their comments without any hindrance.

While  encouraging the general public to also make use of the facility when there was the  need for commendation, also advised all government agencies to key into and support the initiative.

The focal person of FAAN PEBEC team, Mrs. Olusola Awe, who spoke on behalf of FAAN and other agencies at the airport commended the initiative and thanked all agencies for supporting the project.

She noted that the facility would enhance the Ease of Doing Business in Nigeria and also help us to improve on their service provisions.

Also at the event were the Airport Manager, MMA, Mrs Victoria Shin-Aba, DGM Corporate Affairs, FAAN, Mrs. Christabel Eromosele, representatives of the heads of Customs, Immigration, Quarantine, Nigerian Air Force, SSS, NDLEA, amongst others.


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