Dana to refund passengers, begins operational audit

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…..optimistic of return to service soon

Dana air has commenced the operational audit as advised by the Nigerian Civil Aviation Authority (NCAA) and are fully cooperating with the NCAA to ensure their quick return to flight operations.

Operational Audits are standard recommended practice and airlines are required to suspend their operations when the regulator calls for it and Dana is confident that having been successful in previous audits, they will come back  even stronger and better.

According to the airline in a statement as issued by the airline’s Management, the audit affords them the opportunity to prove themselves once again and reassure its guests, clients and partners that they remain strong, safe, efficient and reliable.

“As an airline, we are not insulated from the multiple challenges airlines and the aviation industry is  grappling with daily which includes the recent skyrocketing cost of aviation fuel at N830/ltr, unavailability of forex, Ground Handling services, inflation, multiple taxation amongst other operational challenges which airlines have made frantic efforts to communicate to the flying public and the government”.

The statements adds that, while this short stay off the market remains painful and heartbreaking for them, “our customers, clients and partners, we remain very hopeful and very confident of our position”.

“Our offices will remain open to our travel partners, clients and our customer service will still be operational 24/7 as always to assist customers with necessary information”. 

“Our customers with unused tickets have also been advised to apply for refunds by sending an email to [email protected] with their details and we will try and resolve in a timely manner”.

“Wish to sincerely apologize to all affected customers, clients and travel partners for any inconveniences caused and crave your understanding and patience in the cause of this audit”.

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