……appeal to passengers for patience.
AirPeace has assured travellers that arrangements have been made to take them to their destinations on schedule as flight operations into and out of the Kaduna International Airport begin.
The airline gave the assurance in the wake of the disruption of some of its flights in the last few weeks, attributing the development to circumstances beyond its control.
In a statement, the Corporate Communications Manager of Air Peace, Mr. Chris Iwarah said a complicated mix of poor weather, VIP movements and other unforeseen occurrences made it difficult to guarantee on-time performance.
The airline, however, assured that it had taken steps to minimise the impact of the development on air travellers.
The carrier appealed for the understanding of the travelling public, saying it was pained at the strain its loyal customers had been made to go through.
“In the last few weeks, inclement weather, VIP movements, poor airport facilities and other unexpected occurrences have combined to disrupt our flight operations. The situation has resulted in delays and sometimes cancellations that have negatively impacted the travel plans of our esteemed customers.
“We deeply feel the pains of our loyal customers and passionately appeal for their understanding. We are fully conscious of the fact that we rode on the strength of our on-time performance, excellent safety record and customer-focused service to distinguish ourselves as Nigeria’s airline of choice in less than two and a half years of operation. We are not about to deviate from these sound business practices that have given us a good name and earned us the loyalty of a vast majority of the flying public.
“We wish to assure our numerous customers that we are working round the clock to fix the challenge the disruptions have thrown up and fully stabilise our flight operations. Now that we are starting our operations into and out of Kaduna, we cannot afford delays in taking our valued customers to their different destinations. We quite understand the difficult nature of the operations into and out of Kaduna and have made arrangements to ensure our customers are not stranded for any reason.
“Besides getting our aircraft ready and available for the huge operations into and out of Kaduna, we have positioned our staff in both the Nnamdi Azikiwe International Airport, Abuja and the Kaduna International Airport to guide and assist our customers with their travel arrangements throughout the six-week shutdown of the runway of the Abuja facility for repairs”.
We are also acquiring new aircraft to beef up our fleet as well as recruiting more flight and cabin crew to better serve members of the flying public. Our customers are the reason we are in business and we cannot afford to fail them.
“While commending our customers for their cooperation and understanding so far, we also want to solicit their continued support and patronage as we find our way through this difficult phase of our operations. Air Peace will continue to deliver top-notch flight services to air travellers despite the challenges of the Nigerian aviation sector, which the Federal Government has thankfully been making genuine efforts to address,” the airline said.