….enhance on-time performance, minimize delays, seamless facilitation
Aero contractors airline has introduced into the domestic market a new product called Pro-Ranger device to enhance on-time performance, minimize delays and speedy the boarding procedures of passengers.
Announcing this at a news conference in Lagos today, the Head Commercial, Chika Ubendu and the Head, Ground Operations of the airline, Peter Omata said, Aero is the first to introduce this into the domestic market, adding that 31 of this devices have been acquired for all its routes network and staff have been trained to effectively use the device.
Speaking on the new product, Mr. Omata said, the Pro-Ranger expedites boarding procedures and once the boarding procedure is enhanced, invariably on-time performance would be efficient and there would be no delays.
”In a bid to reposition Aero Contractors, we have thought it wise as one of the leading airlines in Nigeria to launch one of the product that would enhance our mode of operations as you are all aware, one of the cardinal things in aviation is passenger facilitation, we acquired the mobile Pro-Ranger, it is a device that aids facilitation and it has other functionalities that makes the working process seamless and to make passengers enjoy their stay when travelling with aero contractors.
He also added that, the device also allows the company to capture passenger data from the checking point at the boarding gate in an on time manner and have aggregate information.
Omata noted that, the security aspect of the Pro-Ranger is that, it will detect passengers with boarding passes at the boarding gate, thereby enabling them to have appropriate profiling of passengers and also to produce a comprehensive manifest.
”As you all know manifest is a key part of aviation, one of those things required, the total number of passengers onboard must tally with what we have on the document checked in”.
Another key function of the product as explained by the Aero Ground Operations Head is that, check-in can be done remotely and at any part of the airport where it is used and passengers would not need to stand at aero counters and passengers can be taken off line especially people without baggage and check them in.
”It makes it faster and by doing that you are making facilitation seamless for the travelling public. We have started using the product, we have commenced the usage, it is user-friendly and we would look at other products that would enhanced the success of aero contractors”.
The Head Commercial, Aero Contractors, Chika Ubendu said, the company has also launched its new schedule in line with passengers demands and comfort.
According to her, their Asaba flight time has been moved from 4pm to 9am and same would be applied to other routes.
”We listened to the customers who said, they prefer morning flights so we had to tweak our schedule to suit that, we may not necessarily have more frequencies, more destinations but what we want to achieve is that, whatever we have is what customers would be comfortable with, our interest is the customers interest”.
”At Aero contractors, passenger comfort is priority to us and what we have done is to look at the schedule we are running vis-a-vis the demands of the passengers so we try to tweak our schedule a bit so that passengers would be more comfortable flying us”.
She noted that, with the new product, the previous boarding time of 30 minutes would be reduced to 15 minutes.
Currently, Aero Contractors routes are Lagos, Abuja, Calabar, Benin, Asaba, Yola, Kano and Sokoto and operated using the Dash-8, Q400 and Boeing aircraft.