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Abuja Airport bags ACI Service Quality Award


Barely two weeks of receipt of the accreditation of the Airport Council International, Health accreditation certificate to the Abuja airport, the airport has again been given recognition for its quality service.
This time it is for providing a superior customer experience despite the difficult circumstances occasioned by the outbreak of Covid-19 pandemic.

To this end,  the Airports Council International (ACI) has conferred the Nnamdi Azikiwe International Airport (NAIA), Abuja with the Airport Service Quality (ASQ) Award.

A letter sighted by Newsbulletin reporter from the office of the Director-General of ACI, dated February Monday 15, 2021, and directed to Capt. Rabiu Yadudu, the Managing Director, Federal Airports Authority of Nigeria (FAAN) said that the airport was bestowed with the award based on the recommendations by users of the facilities in Abuja, especially the passengers.

“During this most difficult and challenging of years, your customers have spoken and recognised the successful efforts of your team in providing a superior customer experience under trying circumstances.”
ACI also said that Amadeus, the global travel technology company, which it recently renewed its partnership with would deliver the ASQ Awards to the agency.

It aaid that Amadeus supports airports in improving travel experiences for passengers all over the world and its continuing strategic partnership came at a time when it had never been more important for airports to listen to the voice of customers.
Recalled that ACI had last week accredited Abuja, Port Harcourt International Airport and Lagos Airport on its health accredited programme, after it said the airports satisfied the safe airport environment requirements as set by ACI.

This, it said was in line with the ACI Aviation Business Restart and Recovery guidelines and the International Civil Aviation Organisation (ICAO) Council Aviation Restart Task Force recommendations along with industry best practices.

“The Abuja Airport is judged by their customers as the Best Airport by Size and Region (5 to 15 million passengers per year in Africa)”.

In a statement, the spokesperson for FAAN, Mrs. Henrietta Yakubu says, “despite a turbulent year plagued by COVID-19 induced financial struggles, the authority has endeavored to prioritize customer satisfaction while ensuring that health and safety remains topmost”.

“FAAN MD/CEO Captain Rabiu Yadudu accepted the award on behalf of the Authority and restated FAAN’s commitment to ensuring the safety, security and comfort of passengers at all airports across the country”.