The Managing Director, Federal Airports Authority of Nigeria FAAN, Captain Hamisu Yadudu says the agency will continue to give priority to customers satisfaction through the deployment of facilities to promote better experience at the airport.
This is just as he emphasized that they would focus and look at vital areas of their needs and work towards given optimal service.
In his opening address at the Customer Service Week lecture held at the Murtala Mohammed International airport Lagos, Captain Yadudu said, FAAN was committed to entrenching the culture of customer service to give excellent service delivery that would results in customer satisfaction.
Captain Yadudu represented by the Director Finance and Accounts, Mrs. Nike Aboderin noted that FAAN was working towards improving servicesthrough the procurement of state-of-the -art facilities and still deploying more.
“Aviation business is people oriented and demands that any customer or passenger that uses the airport must have an enjoyable customer experience”.
While apologising for areas where work was still ongoing to make amends, he said it was work in progress.
“We also apologize for areas we are still working to make amends because this improvement are continuous”.
On the theme for this year’s celebration ” Magic of Service”, the FAAN MD said it was an exciting one that further enjoined the agency to assure its customers that they give services from various Service windows.
Yadudu said they were poised to make quality services from various Service windows, make quality service their watchword by being committed to adding value in order to create that expected magic moments.
He commended the department of the Customer Service for the seminars, retreat organized to enlighten stakeholders and staff on better performance in Service delivery.
“I want to join the department to appreciate the agencies and stakeholders that have attended all our Service Delivery and Service programmes this year because the reflection is obvious as complaints have reduced drastically”.
” It is my believe that with our collective strength and committment to FAAN corporate goals, the ongoing crusade on ‘customer first’ philosophy will penetrate the system and become our most treasured initiative”.