…..to pay passengers $150 for violation of rights
The Nigerian Civil Aviation Authority (NCAA) has sanctioned Arik Air for violating the Nigerian Civil Aviation Regulations.
The sanction is coming on the heels of investigations carried out by the NCAA over complaints of delay and inability to ferry the passengers’ checked – in luggage on the Airline’s services from London –Lagos from the 2nd, 3rd and 4th December, 2016.
The Authority has therefore fined the airline Six Million naira only being civil penalty for the violation to be paid within 7 days.
The airline is also expected to pay affected passengers a One Hundred and Fifty US dollars as compensation for inconveniences suffered as a result of delayed arrival of their luggage on their service.
Spokesman for the NCAA, Mr. Sam Adurogboye said “Therefore, in a Letter of Sanction with reference no.NCAA/DG/CSLA/RM/1-06/16/439 dated 22nd December, 2016; the Authority has determined that Arik Air Limited is in violation of Part 19.7.2 and 22.214.171.124 (ii) of the Nig.CARs, 2015.
Consequent upon these, the following sanctions suffices:-
1. Arik Air Limited to pay to the Authority within Seven (7) days of receipt of this letter, the sum of #6,000,000.00 (Six Million naira only) being civil penalty for violation of Part.19.7.2 of the Nig.CARs, 2015.
2. Arik Air is hereby directed to pay each affected passenger, within 30 days of the date of this letter, the sum of One Hundred and Fifty US dollars ($150) as compensation for inconveniences suffered as a result of delayed arrival of their luggage on your service as required by Part.126.96.36.199 (ii) of the Nig.CARs,2015”.
Mr. Sam Adurogboye said despite the authority’s directive to the airline to freight all backlog of short – landed baggage to Lagos within 48 hours the airline declined coupled with failure to offer care and compensation to the affected passengers.
He added, “Upon receipt of the complaints, NCAA invited the airline to a meeting on the 6th of December, 2016, which was duly attended by the airlines’ representative.
However, Arik embarked on continuous flouting of the Nig.CARs and the Authority’s directives agreed for One Hundred and fifty United States dollars.
In addition, the airline did not inform the passengers at the soonest practicable time that their checked – in baggage would be off – loaded as required by Part 19.7.2 of the Nigerian Civil Aviation Regulations (Nig.CARs),2015”.
The NCAA expects strict compliance with the provisions of Part 19 of the Nigerian Civil Aviation Regulations (Nig.CARs) by the airline in future.
Mr. Adurogboye assured all stakeholders that the Authority exist to protect their rights at all times and as such any violation of the Regulation in that regard would be viewed seriously.